Terms and Conditions
Oceania Trips Online Pty Ltd trading as TripsOZ. TripsOZ is a specialist of Day Tours booking company that has booked travel for you on the basis of the following terms and conditions.
We have booked the enclosed ticket(s) (“voucher(s)”) on your behalf with various tour operators. Each Service Provider may have their own Terms & Conditions applying to your travel. If you require further additional information we will provide you with the Terms& Conditions of the Service Provider we intend booking your travel with. All Terms& Conditions apply to the website www.tripsoz.com, or www.tripsoz.com.au and all associated sites linked to www.tripsoz.com by “Oceania Trips Online Pty Ltd”. TripsOZ reserves the right, at its sole discretion, to amend, update, add or remove portions of these terms, including all content of TripsOZ websites. Please note that you have the responsibility to check these Terms and Conditions periodically for changes.
By using www.tripsoz.com or any TripsOZ-affiliated website, you agree to be legally bound by these Terms and Conditions, which shall take effect ONCE YOU USE THE WEBSITE OF TripsOZ or any TripsOZ-affiliated websites. If you DO NOT AGREE TO be legally bound by these Terms and Conditions, you DO NOT USE www.tripsoz.com and all TripsOZ-affiliated websites.
TripsOZ is NOT a travel operator. We specialize in selling day tours and group tours. We provide an online service to support visitors to book day tours or group tours through our website. From the point at which you complete the booking, we act solely as an intermediary between you and tour operators, transmitting your booking details to the tour operator directly and sending you a payment, purchase and pick-up location confirmation email for and on behalf of the tour operators.
Products and Price
All day tours products that displayed on our website are based on the information provided to us by tour operators. Although our specialist and tour experts have already verified these tours with their industry knowledge, we still cannot guarantee all information is correct and accurate. Each operator remains responsible at all times for the correctness and accuracy of the tour displayed on www.tripsoz.com and www.tripsoz.com.au. Each tour with its itinerary and departure/return time offered by us are valid as per the dates displayed at our websites. TripsOZ (Oceania Trips Online Pty Ltd) is not liable for any information that it does not directly provide. TripsOZ (Oceania Trips Online Pty Ltd) DOES NOT accept responsibility for any amendments to tour itineraries and price by operators.
Prices displayed on our websites are per person and are displayed including Australia local Tax GST (Goods and Services Tax). Prices displayed with your local currency are based on the local tariff at the time of quoting, converted at the current Foreign-Exchange Rate as determined by TripsOZ.
Each tour with its itinerary indicated whether the price includes or not includes attraction admission ticket fee. We strongly recommend you to read our itinerary carefully before your booking. But the prices we listed may not include personal insurance and any other items not specifically listed under “Inclusions” on tour itinerary pages.
The price of Child fares apply to children from 3 years to 15 years of age inclusive. Infants up to and including 1 year old are free of charge if nursed. All return times listed in the itinerary are only approximate and should not be taken as definite. TripsOZmay not be held responsible for missed connections due to variation of the return times. Please note that there is no refunds are available once a tour has commenced.
All tours offer complimentary door-to-door pick up services from most inner city accommodation providers. As it is not practical to stop at every accommodation provider we will endeavor to arrange a pick-up at a nearby location for your convenience. However, tour operators do not pick up from private residences. When you make your Booking you will be asked to provide your address and we will advise you of the nearest and most practical pick up for you.
All change and amendments requests, such as pick-up locations and tour date should be informed to us 72 hours in advance. You can advise us by email at firstname.lastname@example.org or by telephoning our Hot Line. All change requests and amendments are subject to availability by our tour operators, we cannot guarantee your changes are accepted absolutely.
As a tour product, each tour operator has the strict Pick-up schedule corresponded to each pick-up location, if you miss the departure, or do not return in time to board during the tour section, which also is caused by your own actions, you may take all these responsibilities by yourselves.
If our tour operators make changes to tour dates, prices, inclusions or other tour related contents. As a result, TripsOZreserves the right to change or cancel the tour that you’ve booked on our websites, at any time, for any reason. You will be entitled to a full refund of the price you’ve paid to us, if you are not satisfied with the alternatives we offered to you.
TripsOZ accepts a variety of credit cards: MasterCard and Visa. According to TirpsOZ financial policy, the full payment is required for all tours listed on our website.
Payment is safely processed from your credit/debit card or bank account to the bank account of TripsOZthrough a third party payment processor. When you book tours on TripsOZ, SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
TripsOZ uses the “digicert EV SSL (Secure Sockets Layer)" supported by all popular browsers, which is the highest level of security available for web-secured applications, please visit https://www.digicert.com/ for more security of payment information about “digicert EV SSL (Secure Sockets Layer)".
TripsOZ is responsible for the charge or service fee for processing credit or debit card payments. Some other additional cost of the transaction may be subject to foreign transaction or currency exchange. Please check with your card issuing bank if you find that you have additional services charges applied by your bank. TripsOZ’s payment processor is in CBA (Commonwealth Bank of Australia) in Australia. Payment will be listed as OCENIAN TRIPS ONLINE PTY LTD on the credit card statement.
Cancellation and Refund Policy
Cancelling a booking with TripsOZ can result in cancellation fees being applied by TripsOZ, as outlined below. If you cancel your booking at any time, you must pay us a fee of 10% of the value of the booking. In addition if a Service Provider charges us for the cancelled booking you must also pay us the amount that we are charged on your behalf by the Service Provider.
•Cancellation of your booking within 72 hours to 14 days prior to departure date will result in a 25% cancellation fee.
•Cancellation within 24 hours to 72 hours will result in a 50% cancellation fee of the tour cost.
•Cancellation within 24 hours prior to departure date will result in a 100% cancellation fee.
We strongly recommend you take out cancellation insurance. By purchasing a cancellation insurance policy at the time of entry into these terms and conditions you can reduce all risk of being subject to various fees and unexpected costs as a result of unforeseen circumstances and changes.
Tour Ranking and Review
Your ranking and review result will be recorded on our platform, those information may be posted onto the relevant itinerary introduction page on the Site for the sole purpose of informing (future) visitors of your journey experience, completion is optional. By posting a review or displaying your ranking, you grant TripsOZthe full free, irrevocable, transferable, and perpetual rights to all submitted user content. TripsOZ reserves the right to adjust, refuse, translate, or remove reviews at its sole discretion.
Promotion Codes, Coupons, and Gift Cards
TripsOZ will use promotion codes, coupons, and gift cards that can be used for promotion activities on our web site. These promotional ways may be found in brochure, online advertisements, email, Facebook or other social media channels or circulated through other means. Some of the specials offered by entering a promo code when you checkout. Promotions code use of conditions will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that promotion codes, coupons, and gift cards are not redeemable for cash, they also can be confiscated or immediately canceled without refund if it is not apply for the terms and conditions.
Disclaimers and Limitations of Liability
Subject to the limitations set out in above terms, TripsOZ shall not be liable for loss of revenue, loss of data, loss of anticipated profits, loss of goodwill, loss of business, loss of opportunity, or injury to reputation, or losses suffered by third parties, or any indirect, consequential, special or exemplary damages arising from the use of www.Tirpsoz.com regardless of the form of action, whether such losses where foreseen, foreseeable, known or otherwise.
Subject to the limitations set out in above terms and to the extent permitted by law, TripsOZ shall not be liable for any damages, losses, and expenses of any sort due to you as a result of the errors, negligence, misleading, fraudulent misrepresentation or untrue statements, tort and willful misconduct either wholly or in part to tour operators and their employees.
TripsOZ use its knowledge and reasonable care to ensure that all our tour products with its itinerary and related information provided on our Site is accurate, but still no guarantees for the accuracy of original information.
Subject to the limitations set out in above terms and to the extent permitted by law, TripsOZ shall not be liable for any damages, losses, and expenses of any sort due to you as a result of the errors, negligence, misleading, fraudulent misrepresentation or untrue statements, tort and willful misconduct either wholly or in part to tour operators and their employees. Furthermore, TripsOZ and all its relevant tour operators accept no responsibility for any labor disputes, vehicle of transportation breakdown, terrorists and terrorism, sickness, pilferage, government restrains, acts of war, flood, bushfire, earthquake and weather conditions, or for any misadventure or casualty or any other causes beyond their control.
TripsOZ uses its knowledge and reasonable care to ensure that all our tour products with its itinerary and related information provided on our site is accurate, but still no guarantees for the accuracy of original information we got from tour operators. TripsOZ will not be liable to you for the information that you provide to us or upload to our website is inaccurate or incomplete.
TripsOZ's website including information and availability regarding or relating to www.tripsoz.com, www.tripsoz.com.au/or to TripsOZ-affiliated website, tour operator or 3rd party is provided “AS IS”. It is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Restrictions on Use
You agree that you will not assist or enable others to use the Website:
To harass, stalk, threaten, incite, stalk, or advocate the harassment of another person, or otherwise interfere with another user's use of TripsOZ website;
To violate TripsOZ Terms and Conditions listed above, or any third party right or any applicable law;
To submit& upload any illegal content and pornography;
To promote bigotry or discrimination against protected classes;
To use any robot, site search, or other automated device, process or means to access, retrieve, scrape, or index the site or any site content;
To tamper, reproduce, create derivative works or adaptations of, sell, link to, or in any way exploit the website except as authorized by TripsOZ.
TripsOZ reserves the righter to terminate or suspend your account or ability to use the Site at our sole discretion, for any or no reason, and without notice or liability of any kind.
Intellectual Property Rights
Unless expressly stated otherwise, the software required for our services or available on or used by TripsOZ and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Oceania Trips Online Pty Ltd.
All our tours with itinerary, photograph, and prices are made only available for personal use only. So any commercial purpose use are NOT allowed, which may include but not limited to download, deep-link, copy, resell, display, reproduce any content on our website.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
© 2014–2019 Oceania Trips Online Pty Ltd. All Rights Reserved. TripsOZ is a registered trademark and business name of Oceania Trips Online Pty Ltd.
Use of this website constitutes acceptance of Terms& Conditions of Tripsoz